CUSTOMER INFORMATION

Please note that we do not sell or rent ANY customer information to third parties.

WEBSITE SECURITY

We ensure electronic and procedural protections to protect the confidentiality and security of information transmitted on our website. To protect your information, these sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address, meaning only Forzacanada.com is able to decode that information

E-MAIL SECURITY

Please keep in mind that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. For example, “Phishing” is a scam meant to steal your personal information. If you receive an e-mail that looks like it is came from our website asking you for certain personal information, then please do not respond. We might ask you your name or order number, however we will never ask for your password, credit card information or other similar information through e-mail.

WEB SITE TERMS OF USE

All the information on this website is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Forza owns the copyright of all materials on this site.

 

SHIPPING

All packages are sent from our Canadian warehouse. Canadians are not subject to any duties.
Forza is not responsible for any duties or taxes applied by your government in countries outside of Canada. Please inform yourself on your countries’ laws and regulations prior to ordering.

 

Items will only be shipped when payment has been cleared.
All Canadian orders will be shipped with Canada Post.
Packages to USA will be shipped directly through USPS.
Tracking number will be sent to the customer by email once the item has been shipped.

 

Returns and exchanges

Please notify us prior to shipping back any products. We will provide you with return instructions and procedures. Please contact us within 7 days upon receiving the item(s). Once given the return instructions, item(s) should be received by us within 14 days.
Customer is responsible for the packaging and insuring the return of the item(s) in its original form.
All returns will be refunded minus the initial shipping charges paid at the date of purchase unless the wrong item was shipped to the customer.
For any exchanges concerning size, color or model, the customer will be contacted after we have received the return package. A replacement will then be sent based on your requirements.